Any refunds of goods and reimbursement are governed by Italian law on mail-order.
The customer, if he has purchased a product not complying with its expectations, has 10 days time from the date of delivery of the goods, to exercise the "right of withdrawal," or the possibility of returning the product by communicating its intention by registered letter return receipt requested.
Accept the given of any article, provided that in the original and intact, by reimbursing the full amount excluding shipping costs that are borne of the customer (as required by law).
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